Category Archives: Frontier Airlines

Frontier Airlines Customer Service: “The PR Department Would Like You to Shut Up”

June 5, 2009 – 12:52 pm

Frontier Airlines:  oh hi!  Thanks for monitoring this social media space. I recently wrote that I wanted you to take over the Frontier Airlines twitter account, and you responded (online, without sending me a message).
Interesting read.
I wasn’t sure how to break it to you, and please appreciate the blunt honesty, but your out of touch [...]

By Andrew Hyde | Also posted in Exhausted | Tagged | Comments

Frontier Win

January 5, 2009 – 7:29 pm

You can fairly say I have been overly harsh on Denver based airline Frontier Airlines.
Recently, they added the AirFairs program, which is a great step back in the right direction.
With AirFairs, the choice is yours! You select the level of flexibility and amenities you want. Check out your options below. It’s as simple as one, [...]

By Andrew Hyde | Also posted in Travel | Comments

Frontier Fail Part 3

December 3, 2008 – 9:01 pm

Frontier Airlines got back to me a few weeks ago (meant to post it sooner, but travel has been tough). I wrote a few posts and launched Frontier Fail in a response to some of their policy changes.
Here is their letter, and they gave permission to publish it in full.
I’m sorry to hear [...]

By Andrew Hyde | Tagged , , , , , , , | Comments

Bad Move Frontier Airlines, Sean Menke

November 3, 2008 – 5:47 pm

We talked a lot about DellHell this weekend, about Jeff Jarvis and his very public displeasure with Dell.
Frontier, now the finger is being wagged on you.  My second experience of Frontier Fail.
Very, very quietly, Frontier Airlines, the airline I am a flight away from being in their highest awards program, eliminated standby (the act of [...]

By Andrew Hyde | Also posted in Travel | Tagged , , , , | Comments