Tag Archives: Frontier Airlines

Frontier Airlines Customer Service: “The PR Department Would Like You to Shut Up”

June 5, 2009 – 12:52 pm

Frontier Airlines:  oh hi!  Thanks for monitoring this social media space. I recently wrote that I wanted you to take over the Frontier Airlines twitter account, and you responded (online, without sending me a message).
Interesting read.
I wasn’t sure how to break it to you, and please appreciate the blunt honesty, but your out of touch [...]

By Andrew Hyde | Posted in Exhausted, Frontier Airlines | Comments

Frontier Fail Part 3

December 3, 2008 – 9:01 pm

Frontier Airlines got back to me a few weeks ago (meant to post it sooner, but travel has been tough). I wrote a few posts and launched Frontier Fail in a response to some of their policy changes.
Here is their letter, and they gave permission to publish it in full.
I’m sorry to hear [...]

By Andrew Hyde | Posted in Frontier Airlines | Also tagged , , , , , , | Comments

FrontierFail Part 2

November 6, 2008 – 2:27 pm

I wrote negatively about Frontier Airlines a few days ago.  They really are my favorite airline, and in a large way, it was an experiment to see what the social media presence of Frontier was.
In short, they have none.
Before you call my a whining hater (which I now have a website dedicated to me [...]

By Andrew Hyde | Posted in Travel, Twitter | Also tagged , | Comments

Bad Move Frontier Airlines, Sean Menke

November 3, 2008 – 5:47 pm

We talked a lot about DellHell this weekend, about Jeff Jarvis and his very public displeasure with Dell.
Frontier, now the finger is being wagged on you.  My second experience of Frontier Fail.
Very, very quietly, Frontier Airlines, the airline I am a flight away from being in their highest awards program, eliminated standby (the act of [...]

By Andrew Hyde | Posted in Frontier Airlines, Travel | Also tagged , , , | Comments