My 24 Hours With an iPhone 4 or Why I Took it Back

Yesterday I returned my iPhone 4.  Long story short: worst piece of Apple technology I have ever purchased.  Here is why.

Backstory: I had one reserved for the day of release but couldn’t get through the line in under three hours so had to abondon the ‘reservation.’  AT&T was to blame for the long activation lines, I am told.

I put myself on the waitlist that week, and yesterday, almost a month later, was told one was in stock. Excited.  It had been over a year since I purchased a 3GS so wondered if I had an upgrade.  No, according to the txt message I sent.  Yes, according to the sales rep I talked to on the phone.  No, according to the nice Apple employee that explained that this was happening often.

Again, AT&T at fault.  Paid the premium for the phone, although the upgrade could come any day if I just wait.

iPhone 4 finally in my hands!  Just $450 for the privilege.  Oai.

So lets get this going!  First, phone call to Mom.  Call dropped.  Call back. Call dropped.  Call back.  Call dropped.

15 minutes into owning an iPhone 4, I’ve dropped 3 calls.

Lets see if the data works out.  App store -> a few apps:

iphone 4 apps download start

Then, over an hour later, one had finished.

iphone 4 apps download end

Restart iPhone.  Doesn’t work.  Change location.  Doesn’t work.  Restart again.  Doesn’t work.

Let’s try to download an album from iTunes.  About an hour into it I gave up, but noticed a bill for the album twice in my inbox (on my computer).

Clicking the ‘this is an error’ I got this nice message:

Then 3 more dropped calls.

Then all the apps finally downloaded (via wifi) I tried to use some of them.  All the apps would launch, then close down immediately.  Open, close.  Open, crash.

Text message takes four minutes to send.

Another dropped call.

Ok, I got a dud.  No real issue here, except his Jobsness just had that big PR event saying that the community was up in a roar about nothing.

With equal respect and volume: screw you.  Almost everything about that experience was broken.  The provider, the hardware, and the software all had complete failures.  This was after your big press event taking no responsibility.

Bullshit.  The AT&T store was packed with people pleading for different phones (I counted 4 sales reps working and 6 angry iPhone 4 owners).  The bumpers are not the solution.  The solution is realizing that the greedy partnership with AT&T is a big chunk over what sucks with the new phone.

Here I was though, supporting Apple and AT&T with the purchase.  I just can’t support that.  I returned it.  The Apple employees were super nice about it.

Be honest Apple.


Try for one saying you sell a phone that can’t make calls.

In 2010.

Your greedy and dishonest legacy.

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